Development Giving Associate

Austin PBS is looking for a full time Development Giving Associate. The Development Giving Associate serves as a service agent for the Development Team by ensuring accurate donor/gift information is captured and exemplary customer service is provided to our donors and viewers from solicitation through stewardship.

Due to construction delays in our new permanent facility, this position will currently work 3 days a week in our temporary space and 2 days a week remote from home. When our facility is open, this position will return to 40 hrs/week in office.

Job Duties & Responsibilities

Process and enter income for the Development department and reconcile contributed income with the Accounting Department through accurate execution of data entry, including:

  • Cash payment processing
  • Credit Card payment processing
  • On-line payment processing
  • Electronic Funds Transfer processing
  • Matching gift payment processing
  • Underwriting, corporate, and foundation processing
  • Other Special Events money as needed

Prepare and process donor mailings, including:

  • Monthly installment notices for all donors
  • Pledge billing and fulfillment notices for all donors
  • Donor acknowledgements both through mail and email

Oversee and manage the execution of the donor thank you gifts process, including:

  • Manage inventory of thank you gifts
  • Maintain a database of thank you gifts for pledge drives
  • Order thank you gifts for periodic pledge drives
  • Manage relationships with thank you gift vendors and fulfillment service

Apply computer skills and other database management software to maximize efficiency, productivity and customer service. This includes such functions as:

  • Updating member and prospect information in Raiser’s Edge
  • Table maintenance: The setup and maintenance of all settings and table in Raiser’s Edge
  • Assist manager with developing policies and procedures for handling data and creating training documentation for staff
  • Propose database enhancements and standard reports to increase the efficiency of data entry and reporting
  • Create queries, lists and exports related to all fundraising activities including membership, direct mail appeals, online campaigns, and various mailing lists

Provide exceptional customer service as necessary and assist with fulfilling requests made by donors and board members. Prompt processing of viewer phone calls and emails including fielding questions about:

  • Membership and benefits
  • Payment options, donation processing and thank you gifts
  • All solicitation efforts, including direct mail, online and pledge drives
  • Programming questions
  • Institutional information about KLRU, PBS, etc.

Perform data clean-up to maximize data health for the efficiency and productivity of the development department. This includes such functions as:

  • Updating member and prospect information in Raiser’s Edge & Luminate
  • Merging and removing duplicate records in donor database as well as online donor database
  • Assist manager with developing policies and procedures for handling data

Creates, develops and maintains comprehensive Development donor and prospect files for relationship managers by:

  • Provides administrative support to relationship managers in the cultivation, solicitation and stewardship of major donors
  • Creates fundraising, donor and solicitor reports from the donor database
  • Performs data clean-up as needed to accurately reflect donor intentions

Assists with events (on and off site) as needed and assigned by the Director of Gifts and Data Processing. Facilitates prospect management processes for relationship managers and performs other duties as assigned by the Director of Gifts and Data Processing.

Knowledge & Skills Required

  • High School Diploma required. Bachelor’s degree preferred
  • A minimum of two to three years of related work experience in a Development department
  • Strong working knowledge of Raiser's Edge or similar donor database
  • Comfortable working with data and performing data entry
  • Emphasis on accuracy in entering and retrieving data from database
  • Must have excellent organizational skills and ability to independently prioritize a heavy workload, at times working under pressure and deadlines
  • Must have good judgment and the ability to handle confidential matters
  • Must present a professional image to the public, both in person and over the phone
  • Computer (PC-based) literate and proficient in the use of Microsoft Office Suite

Austin PBS, KLRU-TV is an Equal Opportunity Employer.

All qualified applicants will be considered without regard to race, sex, color, religion, sexual orientation, age, national origin or disability.

View/download the full job description

To apply: Please email a resume to mbull@klru.org