Friends of ACL RSVP Instructions

Need help? We’re here for you. Below are the basics to login to your RSVP account and claim passes. Note each membership level works a bit differently. Need more help, don’t hesitate to reach out to us at ACL-Reservations@klru.org.

Important Notes

  • Please RSVP during the reservation period. The RSVP system is open on the day you receive the invitation (approximately 2 weeks prior to the taping) and closes on the reservation deadline noted on the invitation. Austin PBS reserves the right to fill unclaimed seats after the RSVP period closes to ensure a full studio audience.
  • If you need to cancel your reservation, please do so as soon as possible by emailing ACL-Reservations@klru.org. We want to ensure a full studio audience and will work to fill your seat otherwise.
  • Be sure to add ACL-Reservations@klru.org and guestservices@boxoffice.axs.com to your safe-senders list to ensure delivery of Friends of ACL communications and eticket delivery.
  • Can’t find your email with your Print-At-Home passes attached? Not a problem! You can reprint your passes at any time from your AXS Fan Account. Log in here, scroll to your upcoming event, and click ‘Print Tickets’. This will re-create and download your new Print-At-Home passes with new barcodes.
  • If you want to go paperless, you must first RSVP by logging into your AXS FanAccount. Once your passes have been claimed, you will have the option to convert to mobile tickets within FanAccount. Your mobile tickets will then be available in the AXS Mobile App.
How to set or change your password – New or Forgotten

On the AXS Fan Account log-in page, enter your email address and click the “Reset Your Password” option. You will receive an email from AXS with a link allowing you to reset your password. The link is time-sensitive and will expire after 6 hours.

BALCONY-LEVEL RSVP (Friends with a View)
  • Use the RSVP link provided in the email invite (this link changes with each taping). When prompted to log in to your AXS account. Your username is your email address. If you are a new member and need a password or have forgotten, use the ‘Reset Password’ option.
  • When prompted for an Offer Promotion Code, use the full email address of the primary contact on the Friends of ACL membership. Hit "submit".
  • You will be taken to a seat map to select your preferred seats (please do not leave single seats). Once selected, click “Check Out.”
  • Choose your delivery method:
    • Print-at-Home: You will receive a confirmation email immediately; followed shortly by a second email with the subject "ACLtv Taping ETicket" with your Print-at-Home Passes attached in PDF format. Print for entry.
    • Flash Mobile Delivery: You’ll receive an email confirming mobile tickets have been delivered to your account in the AXS App on your mobile phone. Follow instructions in email to download the AXS App. Show the QR code for entry.
  • When you have selected your delivery option, click “Continue” and “Confirm Purchase”.
FLOOR-LEVEL RSVP (Friends Up Front or Friends Seated)
  • Use the RSVP link provided in the email invite or log-in to your AXS FanAccount. Your username is your email address. If you are a new member and need a password or have forgotten, use the ‘Reset Password’ option.
  • Once logged in, from the ‘Dashboard’ choose the taping you would like to RSVP for by clicking on ‘Get Tickets.’ You will see the max number of passes available for you to claim.
  • Select the number of tickets you would like to claim for the event using the + or - indicators. Click ‘Continue’ to complete the transaction. Unclaimed passes will be removed from your account once the RSVP period closes.
  • Passes will be sent to your email address as a PDF.
  • If you would prefer to go paperless, it’s easy to convert your Print-At-Home passes into mobile tickets. After you’ve RSVP’d, from your AXS FanAccount ‘Dashboard’ choose the ‘Go Mobile’ option. Your passes will be converted to ‘Mobile Tickets’ to redeem for entry via the AXS Mobile App.
MEZZANINE-LEVEL RSVP (Friends on the Mezz or Suite)
  • Use the RSVP link provided in the email invite or log-in to your AXS FanAccount. Your username is your email address. If you are a new member and need a password or have forgotten, use the ‘Reset Password’ option.
  • Once logged in, from the ‘Dashboard’ choose the taping you would like to RSVP for by clicking on ‘Get Tickets’.
  • Select the box next to the seats you would like to claim.
  • Click ‘Continue’ and then ‘Confirm Purchase’ to have your Print-At-Home passes delivered to your inbox as a PDF.
  • If you would prefer to go paperless, it’s easy to convert your Print-At-Home passes into mobile tickets. After you’ve RSVP’d, from your AXS FanAccount ‘Dashboard’ choose the ‘Go Mobile’ option. Your passes will be converted to ‘Mobile Tickets’ to redeem for entry via the AXS Mobile App.
  • For Suites only: the primary contact needs to RSVP through AXS FanAccount for all participants. Once seats are claimed, under “Your Tickets’, select the taping and ticket icon dropdown on the right to reveal the “Print Tickets” option. From there you can select which seats you want to email pdf print-at-home passes. Repeat for each participant if desired.

HIGHLIGHTS

Mon, 9/21

Q Night at the Movies DOUBLE FEATURE 09/26

Q Night at the Movies presents two back-to-back films: Postcards From the Edge and Five Easy Pieces.

Mon, 9/14

Blackbaud Data Security Incident

Safeguarding the personal information of our members and supporters is important.

Thu, 9/10

Celebrate Our Austin PBS KIDS Writers Contest Winners

Listen and watch as they read their stories!