Friends of ACL RSVP Instructions

Need help? We’re here for you. Below are the basics to login to your RSVP account and claim passes. Note each membership level works a bit differently. Need more help, don’t hesitate to reach out to us at acl-reservations@klru.org.

Important Notes

  • Please RSVP during the reservation period. The RSVP system is open on the day you receive the invitation (approximately 2 weeks prior to the taping) and closes on the reservation deadline noted on the invitation. Austin PBS reserves the right to fill unclaimed seats after the RSVP period closes to ensure a full studio audience.
  • If you need to cancel your reservation, please do so as soon as possible by emailing acl-reservations@klru.org. We want to ensure a full studio audience and will work to fill your seat otherwise.
  • Be sure to add acl-reservations@klru.org and guestservices@boxoffice.axs.com to your safe-senders list to ensure delivery of Friends of ACL communications and eticket delivery.
  • Can’t find your email with your Print-At-Home passes attached? Not a problem! You can reprint your passes at any time from your AXS Fan Account. Log in here, scroll to your upcoming event, and click ‘Print Tickets’. This will re-create and download your new Print-At-Home passes with new barcodes.
  • If you want to go paperless, you must first RSVP by logging into your AXS FanAccount. Once your passes have been delivered to you via email, your mobile tickets will then be available in the AXS Mobile App.

RSVP Instructions

How to set or change your password – New or Forgotten

On the AXS Fan Account log-in page, enter your email address and click the “Reset Your Password” option. You will receive an email from AXS with a link allowing you to reset your password. The link is time-sensitive and will expire after 6 hours.

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BALCONY-LEVEL RSVP (Friends with a View)

  • Use the RSVP link provided in the email invite (this link changes with each taping). When prompted to log in to your AXS account. Your username is your email address. If you are a new member and need a password or have forgotten, use the ‘Reset Password’ option.
  • When prompted for an Offer Promotion Code, use the full email address of the primary contact on the Friends of ACL membership. Hit "submit".
  • You will be taken to a seat map to select your preferred seats (please do not leave single seats). Once selected, click “Check Out.”
  • Choose your delivery method:
    • Print-at-Home ACL Taping: You will receive a confirmation email immediately. You will receive a second email with the subject "ACLtv Taping ETicket" with your Print-at-Home Passes attached in PDF format. Please note that this email with your passes attached will arrive on the day that the RSVP window closes. Print for entry.
    • Flash Mobile Delivery: You’ll receive an email confirming your order. Passes will be delivered to your account in the AXS App on your mobile phone when the RSVP window closes. Follow instructions in email to download the AXS App. Show the QR code for entry.
  • When you have selected your delivery option, click “Continue” and “Confirm Purchase”.

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FLOOR-LEVEL RSVP (Friends Up Front or Friends Seated)

  • Use the RSVP link provided in the email invite or log-in to your AXS FanAccount. Your username is your email address. If you are a new member and need a password or have forgotten, use the ‘Reset Password’ option.
  • Once logged in, from the ‘Dashboard’ choose the taping you would like to RSVP for by clicking on ‘Get Tickets.’ This will open a new tab and you will see the max number of passes available for you to claim.
  • Select the number of tickets you would like to claim for the event using the check boxes. Click ‘Continue’ to complete the transaction. Unclaimed passes will be removed from your account once the RSVP period closes.
  • You will be taken to a 'Checkout' page. Please ignore the request for payment information. Just check the "Agree to Terms" box and click 'Confirm Purchase'. You will receive an email confirming your RSVP.
  • Passes will be sent to your email address as a PDF. Please note that passes will not ship immediately. They will be sent to you when RSVPs close, usually 2 business days before the taping date.
  • If you would prefer to go paperless, it’s easy to use your Print-At-Home passes as mobile passes. After you’ve received your passes via email, there will also be mobile passes in the AXS Mobile App. Just open the app, log in, and you will be able to just show the QR code within the app. No need to remember to print and bring along paper passes.

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MEZZANINE-LEVEL RSVP (Friends on the Mezz or Suite)

  • Use the RSVP link provided in the email invite or log-in to your AXS FanAccount. Your username is your email address. If you are a new member and need a password or have forgotten, use the ‘Reset Password’ option. Once logged in, from the ‘Dashboard’ choose the taping you would like to RSVP for by clicking on ‘Get Tickets.’ This will open a new tab and you will see your seats available for you to claim.
  • Select the seats you would like to claim for the event using the check boxes. Click ‘Continue’ to complete the transaction. Unclaimed seats will be removed from your account once the RSVP period closes and will be reallocated by ACL TV.
  • You will be taken to a 'Checkout' page. Please ignore the request for payment information. Just check the "Agree to Terms" box and click 'Confirm Purchase'. You will receive an email confirming your RSVP in a few minutes.
  • Passes will be sent to your email address as a PDF. Please note that passes will not ship immediately. They will be sent to you when RSVPs close, usually 2 business days before the taping date.
  • If you would prefer to go paperless, it’s easy to use your Print-At-Home passes as mobile passes. After you’ve received your passes via email, there will also be mobile passes in the AXS Mobile App. Just open the app, log in, and you will be able to just show the QR code within the app. No need to remember to print and bring along paper passes.
  • For Suites only: the primary contact needs to RSVP through AXS FanAccount for all participants. Once seats are claimed, under “Your Tickets’, select the taping and ticket icon dropdown on the right to reveal the “Print Tickets” option. You will be able to select the seats you want, and download them as separate PDFs for each member of the suite.

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HIGHLIGHTS

Tue, 7/27

Decode Coding With ScratchJr From PBS KIDS

Here's Austin PBS's August educational fun pick!

Mon, 7/26

Q Night at the Movies features The Magnificent Seven 07/31a

Q Night at the Movies presents one of the most famous America Westerns.

Thu, 7/22

Take Our Annual Sustainer Challenge!

There are Fan Kits! And an Austin PBS t-shirt! Join in July 26 to August 13.