Friends of ACL RSVP Instructions

Important Notes

Need to cancel your reservation? Email acl-reservations@klru.org.

Forgot your password or need to set it up? From axs.com click “Sign-In” from the header. Enter your email and click “Forgot Password?.” You will receive an email from AXS with a link allowing you to reset your password. The link is time-sensitive and will expire after 6 hours.

Didn't receive your eTickets? Mobile or print-at-home eTickets are delivered after 4pm on the afternoon the RSVP period closes (about 2 days before the taping).

Add acl-reservations@klru.org and guestservices@boxoffice.axs.com to your contacts and safe-senders list to ensure delivery of taping communications and etickets. Check spam or gmail “promotions tab”.

RSVP Instructions

RSVP during the reservation period. The RSVP system is open on the day you receive the invitation (approximately 2 weeks prior to the taping) and closes on the reservation deadline noted on the invitation. Austin PBS reserves the right to fill unclaimed seats after the RSVP period closes to ensure a full studio audience.

• BALCONY-LEVEL RSVP (Friends with a View)
• FLOOR-LEVEL RSVP (Friends Up Front or Friends Seated)
• MEZZANINE-LEVEL RSVP (Friends on the Mezz or Suite)

BALCONY-LEVEL RSVP (Friends with a View)

• Using the RSVP link provided in the email invite (this link changes with each taping), log in to your AXS account. Your username is your email address. If you are a new member or have forgotten, use the ‘Reset Password’ option.
• When prompted for an Offer Promotion Code, use the full email address of the primary contact on the Friends of ACL membership. Hit "submit".
• You will be taken to a seat map to select your preferred seats (please do not leave single seats). Once selected, click “Check Out.”
• Choose your delivery method:
  • Print-at-Home ACL Taping: You will receive a confirmation email immediately. You will receive a second email with the subject "ACLtv Taping ETicket" with your Print-at-Home Passes attached in PDF format. Please note that this email with your passes attached will arrive on the day that the RSVP window closes. Print for entry.
  • Flash Mobile Delivery: You’ll receive an email confirming your order. Passes will be delivered to your account in the AXS App on your mobile phone when the RSVP window closes. Follow instructions in email to download the AXS App. Show the QR code for entry.
• When you have selected your delivery option, click “Continue” and “Confirm Purchase”.

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FLOOR-LEVEL RSVP (Friends Up Front or Friends Seated)

• Use the RSVP link provided in the email invite or log-in to your AXS FanAccount. Your username is your email address. If you are a new member and need a password or have forgotten your password, use the ‘Reset Password’ option.
• Once logged in, from the ‘Dashboard’ choose the taping you would like to RSVP for by clicking on ‘Get Tickets.’ This will open a new tab and you will see the max number of passes available for you to claim.
• Select the number of tickets you would like to claim for the event using the check boxes. Click ‘Continue’ to complete the transaction. Please note that unclaimed passes will be removed from your account once the RSVP period closes and reallocated.
• Check the "Agree to Terms" box and click 'Confirm Purchase'. You will receive an email confirming your RSVP.
• Please note the email with your pdf passes will be sent after 4pm on the day the RSVP period closes.
• If you would like to convert your passes to mobile passes that can be used with the AXS App, please follow these instructions.

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MEZZANINE-LEVEL RSVP (Friends on the Mezz or Suite)

• Use the RSVP link provided in the email invite or log-in to your AXS FanAccount. Your username is your email address. If you are a new member and need a password or have forgotten your password, use the ‘Reset Password’ option.
• Once logged in, from the ‘Dashboard’ choose the taping you would like to RSVP for by clicking on ‘Get Tickets.’ This will open a new tab and you will see your seats available for you to claim.
• Select the seats you would like to claim. Please note that unclaimed passes will be removed from your account once the RSVP period closes and will be reallocated.
• Check the "Agree to Terms" box and click 'Confirm Purchase'. You will receive an email confirming your RSVP.
• Please note the email with your pdf passes will be sent after 4pm on the day the RSVP period closes.
• If you would like to convert your passes to mobile passes that can be used with the AXS App, please follow these instructions.
• SUITE HOLDER: The primary contact needs to opt-in during the 2 week RSVP period by logging in to the ACL RSVP Site and claiming all desired seats. Once the RSVP period closes and tickets are issued as pdf via email, you will need to distribute passes - either pdf or mobile - using these instructions.

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