Friends of ACL RSVP Instructions

Important Notes

• All passes for entry are mobile, delivered via the AXS app. Please download the AXS app here. - Here is a video from AXS to help with using the app.
• Need help with your reservation or need cancel? Email us at acl-reservations@klru.org
• When can I expect my passes for entry? Mobile passes are available in the AXS app after 4pm on the afternoon the RSVP period closes (about 2 days before the taping).

Add acl-reservations@klru.org and guestservices@boxoffice.axs.com to your contacts and safe-senders list to ensure delivery of taping communications and etickets. Check spam or gmail “promotions tab”.

RSVP Instructions

RSVP during the reservation period. The RSVP system is open on the day you receive the invitation (approximately 2 weeks prior to the taping) and closes on the reservation deadline noted on the invitation. Austin PBS reserves the right to fill unclaimed seats after the RSVP period closes to ensure a full studio audience.

• BALCONY-LEVEL RSVP (Friends with a View)
• FLOOR-LEVEL RSVP (Friends Up Front or Friends Seated)
• MEZZANINE-LEVEL RSVP (Friends on the Mezz or Suite)

Need to transfer your passes to someone else? Click here for step-by-step instructions on how to transfer passes using the AXS mobile app.

BALCONY-LEVEL RSVP (Friends with a View)

• Friends With A View RSVP Help Guide
• Use the RSVP link provided in the email invite or log-in to your AXS FanAccount. Your username is your email address. If you are a new member and need a password or have forgotten your password, use the ‘Reset Password’ option.
• Once logged in, from the ‘Dashboard’ choose the taping you would like to RSVP for by clicking 'Get Tickets' on the offer at the top of the screen. This will open a new tab and you will see a seating map for the balcony level of ACL Live at the Moody Theater.
• From the seating map, select your preferred seats (please do not leave single seats or you may be moved). Once selected, click “Check Out.”
• Click “Continue” and “Confirm Purchase”.
• Look for mobile passes in the AXS app 2 business days prior to the taping.
• Your passes will be delivered via Mobile Delivery: You’ll receive an email confirming your order. Passes will be delivered to your account in the AXS App on your mobile phone when the RSVP window closes. Follow instructions in email to download the AXS App. Show the QR code for entry.

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FLOOR-LEVEL RSVP (Friends Up Front or Friends Seated)

• Friends Up Front and Friends Seated RSVP Help Guide
• Use the RSVP link provided in the email invite or log-in to your AXS FanAccount. Your username is your email address. If you are a new member and need a password or have forgotten your password, use the ‘Reset Password’ option.
• Once logged in, from the ‘Dashboard’ choose the taping you would like to RSVP for by clicking on the offer at the top of the screen. This will open a new tab and you will see the max number of passes available for you to claim.
• Select the number of tickets you would like to claim for the event using the check boxes. Click ‘Continue’ to complete the transaction. Please note that unclaimed passes will be removed from your account once the RSVP period closes.
• Check the "Agree to Terms" box and click 'Confirm Purchase'. You will receive an email confirming your RSVP.
• Look for mobile passes in the AXS app 2 business days prior to the taping.

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MEZZANINE-LEVEL RSVP (Friends on the Mezz or Suite)

• Friends on the Mezzanine RSVP help guide
• Use the RSVP link provided in the email invite or log-in to your AXS FanAccount. Your username is your email address. If you are a new member and need a password or have forgotten your password, use the ‘Reset Password’ option.
• Once logged in, from the ‘Dashboard’ choose the taping you would like to RSVP for by clicking on ‘Get Tickets.’ This will open a new tab and you will see your seats available for you to claim.
• Select the seats you would like to claim. Please note that unclaimed passes will be removed from your account once the RSVP period closes and will be reallocated.
• Check the "Agree to Terms" box and click 'Confirm Purchase'. You will receive an email confirming your RSVP.
• Look for mobile passes in the AXS app 2 business days prior to the taping.
• SUITE HOLDER: The primary contact needs to opt-in during the 2 week RSVP period by logging in to the ACL RSVP Site and claiming all desired seats. Once the RSVP period closes and tickets are issued in the AXS app, you will need to distribute passes using these transfer instructions.

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